Returns

At VillageCrafting, we value your satisfaction and strive to provide you with high-quality handmade products. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return under the following conditions:

• The return is initiated within 7 days of receiving the product

• The product is unused, in its original packaging, and in sellable condition

• The item is not a customized or made-to-order product

Non-Returnable Items

• Customized or personalized items

• Items that show signs of use or damage not caused by delivery

• Items returned after the 7-day return window

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• A clear photo of the damaged/wrong item

We’ll review and arrange a replacement or full refund, depending on the issue.

Refunds

• Items are eligible for return within 7 days of delivery.
• Once we receive and inspect the returned item, we’ll notify you of the refund approval status.
• Approved refunds will be processed within 5–7 business days via the original payment method.
• Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.
• Refunds request after the 14  business days eligibility period may not qualify for a refund.

 Return Shipping

• If the return is due to a mistake on our part (e.g., wrong or damaged product), we cover the return shipping

• If returning for any other reason, the customer is responsible for the return shipping costs

 Need Help?

For return requests or questions, reach out to us at:
📧 Email: support@villagecrafting.com